Important Notice
By making a booking, you must read, agree, and fully understand all Terms and Conditions below. These terms constitute a legally binding agreement between you and Xin Chao Private Vietnam Tours.
How to Make a Booking
Contact us through any of the following methods to start planning your Vietnam adventure
info@privatevietnamtourguide.com
saigonismylove@gmail.com
Phone
+84 989 600 511
You can also submit your request through our Contact Us page on our website.
Deposits & Payment
Required deposit amounts to secure your booking
Daily Tours
Full payment required to confirm booking
Deposit required to confirm booking
Long Trips
Full payment required to confirm booking
Deposit required to confirm booking
Pricing
Customizable pricing based on your specific requirements
We are a customizable and private tour company, so pricing is adjusted based on your specific requests. Contact us for detailed pricing information.
Price Changes
We reserve the right to impose surcharges before departure due to unfavorable changes in exchange rates, increases in transportation costs, local operator costs, taxes, or government requirements.
What's Included
✓ Included
- Transportation (car, van, or minibus with driver)
- Professional tour guide
- Related tour services
✗ Not Included
- Food and beverages
- Hotel accommodations
- Airfares
- Personal expenses
- Travel insurance
- Local taxes
- Transaction fees
- Tips
Cancellations & Refunds
Cancellations by You
Important Cancellation Notes
- • Cancellations must be confirmed by our email confirmation
- • Refunds processed within 15 working days after bank confirmation
- • Service fees may be deducted based on partner cancellation policies
- • Transaction fees are not covered by us
- • Date adjustments are free (subject to availability)
Cancellations by Us
We may cancel bookings due to circumstances beyond our control. In such cases, we provide 100% refund within 7 working days with transaction fees covered by us.
Travel Insurance
Protecting yourself during your Vietnam adventure
We strongly recommend comprehensive travel insurance for all tours.
Recommended Coverage
- Trip cancellation
- Medical expenses
- Personal injury
- Luggage protection
Need Help or Have Questions?
Our team is here to assist you with any questions about these terms or your booking.
Email Us
info@privatevietnamtourguide.com
Call Us
+84 989 600 511